DeliveryMind Privacy Policy

1. Applicability of This Privacy Notice

This Privacy Notice applies to information collected on our Site (www.deliverymind.co) and through the onboarding, delivery management, optimization, and kitchen support Services we provide to our clients.

2. Information We Collect

We collect information required to effectively manage and optimize your restaurant delivery operations. This information falls into four main categories:

• Contact and Professional Information: Your name, email address, telephone number, restaurant or corporate group name, location count, and your resume if you submit a job application.
• Operational and Delivery Data: Third-party delivery platform performance metrics, order histories, menu configurations, pricing structures, advertising spend data, and point-of-sale (POS) integration information.
• Authorized Credentials: Merchant account login details, API tokens, and authentication credentials required to configure, manage, and optimize your digital storefronts.
• Kitchen Support Communications: Communication logs, text messages, and call metadata routed through our live kitchen support lines to monitor service quality, verify compliance, and resolve errors.

3. Google Analytics and Web Tracking

We use third-party web analytics services on this Site, including Google Analytics. Google Analytics uses technologies such as cookies to help analyze how users interact with our website.

The information generated by the cookie about your use of this Site (including your IP address, the URL visited, and the date and time the page was viewed) is transmitted to and stored by Google on servers located in the United States. Google uses this data to monitor website traffic, compile activity reports for website operators, and provide related internet usage services. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can opt out of web tracking by visiting the Google Analytics opt-out page.

4. How We Use The Information We Collect

We use the information we obtain to maintain our business relationship, deliver operational support, and improve our services. Specifically, we use this data to:

• Process, evaluate, and respond to your business requests and inquiries.
• Verify your identity to ensure account security and authorize system access.
• Operate, evaluate, and optimize your delivery storefronts across third-party applications.
• Manage our communications and facilitate the technical functionality of our platform.
• Process applications for employment.
• Perform data analyses, including data anonymization and operational benchmarking.
• Enforce our Terms and Conditions.
• Comply with applicable legal requirements, industry standards, and internal corporate policies.

5. Data Aggregation and Portfolio Benchmarking

To provide premium optimization insights, we continuously analyze operational trends. DeliveryMind retains the right to anonymize and aggregate performance data, order volumes, menu conversion rates, and promotional metrics across our client portfolio.

This aggregated data is strictly used to create industry benchmarks, internal optimization models, and macro-level case studies. We ensure that this data is entirely de-identified. No individual restaurant brand, specific location, corporate entity, or individual consumer can ever be identified or reverse-engineered.

6. Sharing Information

We do not sell, rent, or trade your personal or business data. We only disclose information as described in this policy:

• Service Providers: We may share data with trusted service providers we retain to perform functions on our behalf, including website hosting, data analysis, secure credential storage, and communication infrastructure. These providers are strictly bound by contract to safeguard the privacy and security of any information they process.
• Legal Compliance: We may disclose data if compelled or required by law to comply with a subpoena, court order, or formal government request. We may also disclose data if we believe it is necessary to protect the rights, property, or safety of DeliveryMind, our users, or the public.
• Corporate Transfers: We reserve the right to transfer your information in the event that we sell, merge, or transfer all or a portion of our business assets.

7. Data Transfer and Regional Compliance

DeliveryMind operates and manages data out of Canada. Data may be securely hosted or processed by our cloud service providers within Canada and the United States.

We ensure our data handling practices comply with local regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, alongside applicable provincial privacy legislation. When transferring information across borders, we maintain the strict security standards outlined in this notice.

8. Security

The security of your operational and personal data is a primary priority. We employ robust, industry-standard administrative, technical, and physical security measures, including data encryption in transit and at rest, secure tokenization, and strict access controls to safeguard credentials and sales data. However, due to the open nature of internet-based communications, we cannot guarantee that interactions between you and our platform are absolutely immune to unauthorized access.

9. Links to Other Websites

Our Site may provide links to external websites for your convenience. These sites operate independently from DeliveryMind. Linked websites maintain their own privacy policies, which we strongly recommend you review. We are not responsible for the content, privacy practices, or operational procedures of any linked third-party websites.

10. Children and Incapacitated Persons

Our Site and Services are strictly built for commercial business operations. We do not knowingly solicit personal data from children under the age of 13 or incapacitated persons. If you become aware that an individual unable to provide valid consent has provided us with unauthorized information, please contact us immediately.

11. Access, Updates, and Your Choices

You can opt out of marketing or promotional emails at any time by clicking the unsubscribe link inside those communications. If you have provided us with personal information or want to request updates, corrections, or the complete deletion of your data from our systems, you can submit a formal request to lucas@deliverymind.co.

12. Consent

By utilizing our Site or engaging our Services, you explicitly consent to the collection, processing, and use of your information as detailed in this Privacy Policy.

13. Changes to This Privacy Notice

We reserve the right to modify or update this Privacy Policy at any time to reflect operational or regulatory changes. Any updates will be published directly on this page with a revised effective date. We encourage you to review this document periodically.